India is expected to be the fastest growing large economy in the world over the next few years. Extrapolating the experience of the last decade or so, this growth is going to be accompanied by the creation of higher quality, more integrated and high-tech workplaces and facilities that will include Office Spaces, IT Parks, Residential Townships, Edu- cational Institutes, Manufacturing Units, Hotels and Hospitals across the country. This will create an acute demand for having organizational competen- cies to maintain these premises in a systemic and integrated manner to enhance the well-being, moti- vation and productivity of the users of these facilities. Focus on profitability along with a growing prefer- ence to concentrate on core activities has been the key drivers for organizations to out source their non-core activities like Integrated Facilities Manage- ment Services (IFMS) to other service providers. There has been a growing realization amongst clients about the long-term value that a profession- ally managed IFMS provider like DELUS rings to the fore while managing their non-core activities. The client organizations are not only looking for cost efficiency and service delivery, but also keenly assessing how the IFMS team is adept at becoming an extension of their organization and, eventually, an echo or a reflection of their organizational ethos. In addition, the use of technology to manage and